Cloud Auto-Dialer & IVR Platform

Automate Outbound Calls & Verify Orders Instantly

Verify Cash-on-Delivery (COD) orders automatically, broadcast voice campaigns, and manage live agents in a single cloud dialer dashboard. Bring your own local SIP numbers and cut call center infrastructure costs by 70%.

Start Free Dialer Trial Try Interactive IVR Demo
E-Commerce plugins (Shopify/Woo)
Bengali Text-To-Speech (TTS)
BTRC Compliant Telephony
Cloud Dialer Campaign Dashboard Interface — Infosoftbd Solutions

75%

Increase in Agent Dialer Efficiency

60%

Reduction in COD Orders Return Rate

Zero

Hardware Required (100% Cloud-based)

Local SIP

Support for BTCL & Major ISPs

INTERACTIVE IVR FLOW DEMO

Simulate a Live Automated Call Flow

Click "Start Simulated Call" on the keypad screen. Listen/read the prompt, and press key numbers (1, 2, or 0) on the dialer pad to see the IVR flow route and update.

IVR Visual Workspace

Trigger: COD Order Confirmed
Triggers call via Shopify/Woo webhook
Play Audio: Menu Prompt
Plays automated TTS in Bangla/English
Press 1
Confirm
Press 2
Cancel
Press 0
Agent
Execute Action Block
Awaiting user DTMF input...
📞
Infosoftbd Dialer
Tap call button to start
System: Idle. Click the Green dial button to simulate an automated Cash-on-Delivery confirmation call.
cod-verification.json
JSON 
// Programmable JSON Instructions for Call Routing

  "response": [
    
      "say": "Hi Rafiq, thank you for shopping. Press 1 to confirm your order.",
      "voice": "bn-BD-Wavenet-Female",
      "loop": 1
    ,
    
      "gather": 
        "action": "https://shopbd.com/api/cod-verify",
        "numDigits": 1,
        "timeout": 5
      
    
  ]
API-BASED VOICE PLATFORM

Twilio-Style Programmable Voice Infrastructure

Take absolute control over your telephony workflows with our developer-first APIs. Write simple programmable instructions in JSON or XML format to route calls, gather keyboard DTMF inputs, play audio, and record responses programmatically.

  • Developer-First Programmable Instructions: Write dynamic rules to control ongoing calls in real-time. Direct callers, trigger text-to-speech loops, and manage queues.
  • Bi-Directional Webhooks: Our platform triggers webhooks to your server endpoints on keypresses or call status changes (e.g. Ringing, Answered, Completed).
  • Robust SDKs & REST APIs: Easily trigger outbound campaigns, download call recording URLs, and scrub contact logs through Python, Node.js, and PHP.
CAPABILITIES

Outbound Call Center & Voice Automation Features

A robust telephony architecture built on cloud-hosted VoIP infrastructure to supercharge operations.

Power & Predictive Dialer

Speed up outbound campaigns. The system automatically dials contact lists in the cloud, filters out voicemail or dead tones, and connects your active agents only when a live human picks up.

COD Order Verification

Reduce returns (RTO) for your e-commerce shop. When a cash-on-delivery order is placed, our system calls the customer automatically to confirm they placed the order, updating your shop status.

Bring Your Own Number (BYON)

Maintain customer trust by showing your own local business numbers. Integrate with BTCL, IPTSP, or local SIP trunk providers inside Bangladesh easily.

Click-to-Call Extension

Our browser extension automatically highlights phone numbers on any CRM (HubSpot, Salesforce, Zoho) or webpage, letting agents dial with a single click directly from their browser.

Multi-Agent Shared Call Center

Route calls to active agents based on custom skill queues. Monitor agent performance, talk times, listen to call recordings, and whisper/barge-in live calls for training.

AI Conversational Reports

Ask our reporting AI dashboard natural questions like "Which agent closed the most leads?" or "What was the average wait time today?" and get instant analytics charts.

PRICING

Simple Cloud Dialer Pricing

Start automating outbound dialing and IVR workflows with cost-effective tiers. Setup in minutes.

Starter

Custom

Great for small businesses and e-commerce shops to start automated verification calling.

  • Up to 3 active agent seats
  • Auto dialer & cloud dial pad
  • Up to 2 automated IVR flows
  • Shopify & WooCommerce plugin
  • Call recording storage (30 days)
  • Predictive dialing algorithm
  • Custom CRM integrations
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RECOMMENDED
Professional

Custom

Ideal for growing call centers, agencies, and retail shops looking to scale outbound voice campaigns.

  • Up to 15 active agent seats
  • Predictive & power dialing
  • Unlimited automated IVR flows
  • Advanced webhook & CRM sync
  • SIP Trunk & BYON support
  • Call recording storage (90 days)
  • 24/7 technical support
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Enterprise

Custom

For large BPOs and enterprises requiring custom hosting, dedicated hardware, and custom-trained AI voice-bots.

  • Unlimited agent seats
  • Dedicated cloud dialer instance
  • Custom AI voice conversational bot
  • White-label dashboard options
  • SLA agreement & account manager
  • Dedicated SIP trunk lines
  • Unlimited call recording storage
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FAQ

Frequently Asked Questions

Quick answers regarding SIP connections, caller ID registration, and billing rates in Bangladesh.

What is "Bring Your Own Number" (BYON)? How does it work?

BYON allows you to connect your existing local business telephone numbers directly to our cloud dialer platform. We support standard SIP trunk configurations from local ISPs and IPTSP providers in Bangladesh (such as BTCL, AmberIT, ICC, etc.). This means your outgoing calls display your recognized business number to clients.

For e-commerce sites, fake or unconfirmed COD orders result in expensive shipping return fees (RTO). Our voice automation calls customers immediately after they purchase, requesting a dial pad confirmation (e.g. Press 1 to confirm, 2 to cancel). This filters out bad numbers and uncommitted buyers instantly, reducing courier loss and saving employee time.

Yes, our dialer platform is fully BTRC compliant. When you integrate your local SIP trunks (provided by licensed local IPTSPs), outbound routing runs through official networks, complying with Bangladesh's national telecommunication rules.

Our SaaS plans charge a monthly platform license subscription for dialer access, IVR building, and agent seats. Outbound call minutes are billed directly by your IPTSP SIP provider under your local carrier pricing, meaning there are no hidden markups on call charges.

Yes, easily. Using visual action webhooks in the IVR builder, you can automatically send JSON payloads to any CRM API or web hook link when a customer confirms an order, cancels, or inputs DTMF keypresses.

Ready to Automate Outbound Operations?

Join Bangladeshi call centers and e-commerce brands utilizing cloud dialers to improve call rates, verify transactions, and scale without server setups.

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Or email us at info@infosoftbd.com  ·  +880 96 4976 7574